Frequently Asked Questions
Last updated: June 2026
What is an eSIM?
An eSIM is a digital SIM built into modern phones. Instead of a physical card, you install a data plan by scanning a QR code — no SIM swap, no store visit.
Is my phone compatible? (Device compatibility)
You need an eSIM-capable, carrier-unlocked phone. Most recent models qualify: iPhone XS/XR and newer; Google Pixel 3 and newer; Samsung Galaxy S20 and newer, recent Z Fold/Flip; and many other 2019+ flagships. If unsure, dial *#06# — if you see an EID number, your device supports eSIM. iPhones from mainland China and some carrier-locked devices are not supported.
How do I install it?
After purchase we show a QR code instantly and email it to you (with one-tap Install on iOS / Install on Android buttons). On the device you'll use abroad: scan the QR (or use the manual SM-DP+ / activation details), then enable the eSIM. Tip: install before you travel, then follow the two steps below to get online.
I installed my eSIM but have no internet — what do I do?
Two quick things make almost every eSIM work. 1) Turn on Data Roaming: phone Settings → Mobile/Cellular Data → select the GoVoyage eSIM line → enable Data Roaming. This is required for travel eSIMs and is completely safe — you're only using your prepaid eSIM data, not your home carrier. Without it you'll have no internet. 2) Use it in a supported country: an eSIM only activates in the country/region it was bought for — for example, a Dubai (UAE) eSIM won't connect in India. Make sure you're in a covered destination and the GoVoyage eSIM is selected for data.
When does my plan start?
Most plans start when the eSIM connects to a network in your destination (first use). Validity is counted in days from activation. Each plan's data and validity are shown before you buy.
Can I keep my regular number?
Yes. Your GoVoyage eSIM is for data. Keep your primary SIM/line for calls and texts (with roaming off to avoid charges) and use the eSIM for internet.
What if I run low on data?
You can top up the same eSIM — no reinstall needed. Open your eSIM and choose 'Add data' to see the top-up options available for that plan.
Do you offer refunds?
Unused, not-yet-installed eSIMs are refundable within 30 days; once installed or used, plans are generally non-refundable. See our Refund Policy.
Need more help?
Email support@govoyage.ai and we'll get back to you.
Still stuck? Contact us or email support@govoyage.ai.